Delivery & Returns

Shipping & Delivery

We deliver to the United Kingdom. In stock items are usually dispatched within 24 hours of placing your order and receiving funds for that order.

Standard delivery is Free.

UK DELIVERY:

If you need your order in a hurry, simply order by 10 AM and select Next Day delivery, and your order will be delivered the next working day to mainland UK addresses.

Royal Mail	Duration	Price
Standard Delivery 2nd class	3 days	£3.00
1st Class	1 day	£6.50
Other couriers	Duration	Price
Hermes Standard Delivery	2-3 days	£4.50
Next Day Delivery (order by 10 AM)	1 day	£11.00
Courier	1-2 days	£8.00

Working days are Monday to Friday, excluding Bank Holiday

If, by mistake, your address details are entered incorrectly and shipped, please be aware that we will charge shipping again to resend your order. Where the item has been sent as free delivery, a £5.00 shipping charge will apply to send it again.

General Shipping

We deliver orders using a combination of Royal Mail, Hermes, Parcel Force, DHL and DPD services depending on the value and size of your package.

In stock items are usually dispatched within 24 hours of placing your order.

If your parcel does not arrive within 10 days, please email hello@tulikids.com

Please be sure to provide a valid mailing address and local telephone number for the recipient. Unfortunately, we can not be held responsible for items that do not reach the recipient due to incorrect details. If your item does not arrive within 14 days we will issue a replacement or refund depending on stock availability.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@tulikids.com.

Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@tulikids.com and send your item to: 19 Jade Gardens, Colchester, CO4 5FG, United Kingdom.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 19 Jade Gardens, Colchester, CO4 5FG, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.